Frequently Asked Questions (FAQ)

All Products bought from our website are covered under our Return Policy and are returnable. You just need to email us within 48 hours of product delivery so we can process the return request.

We offer returns to our customers for all our products. The only condition is that you need to email us on returns.peacoski@gmail.com within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

In all cases you are responsible for sending the product back to us in its proper condition.

Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of ₹200/-. This cost depends on many factors and will be confirmed on email of your return request.

We give refunds only in the form of Coupon Credit. The coupon value depends upon the value of your product returned.

We deduct ₹125/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order. 

Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. Also, you can only apply one single coupon code at a time while placing a new order using a Refund Coupon Code. It is recommended to use the code to its fullest value to avoid expiration of your unutilized amount.

We initiate refund once the returned product has reached us in their proper condition along with the tags.

You will be receiving your refund-coupon-code (RCC) within 48 hours of return received at our warehouse. 

We consider all exchanges as returns itself and hence the same policy applies. You have to follow the same process for exchanges as well.

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.

In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges.

As per RBI Guidelines, we do not offer refunds in form of bank account transfers. All refunds are primarily in the form of Refund Coupon Codes (RCC). Only in special requests of customers who have a placed a prepaid order, and wish to cancel the order before it is shipped, the refund is processed into their original mode of payment after relevant deductions.

You will be charged 5% of the transaction value as payment gateway charges when we initiate refunds to your original payment source in such cases. For e.g. If you paid ₹1000 for your purchase, and you want a refund before shipping takes place, you will be given:

5% of 1000 = 50 i.e., ₹1000 – 50 = ₹950.

We do free shipping for orders with a minimum order value of Rs 500/- When a coupon code is applied, and if the value of the product goes below Rs 500, the product automatically becomes ineligible for free shipping, hence you have to pay for the shipping in such cases.

The other alternative is to increase your cart value to above Rs 500 even though the code is applied and then you can again avail free shipping.