Privacy Policy

Metro Cities (Mumbai, Delhi, Bangalore, Kolkata, etc.): 2-3 Days*

Tier 2 Cities: 3-4 Days*

Rest of India: 4-6 Days*

Express Delivery: 48-72 Hours* (Wherever Applicable - No guarantee)

As soon as the order is shipped from our warehouse, you will receive an email with your tracking number and an active link to track it live. We urge you to enter your email id while placing the order to get all updates related to your order.

Once your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

Do not worry! Every order is attempted thrice for delivery before it returns to our warehouse. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary. 

Any prepaid orders which are undelivered, will be reshipped at an additonal shipping cost of ₹125 (to be borne by the customer) and if the order is cancelled by the customer, a refund coupon code will be issued post deduction of 'to&fro' shipping charges of ₹250.

We have tied up with various reputed logistics providers like Delhivery Pvt. Ltd, Ecom Express, Xpressbees, etc. for shipping within India.

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹125. For order value below ₹500, COD shipping charges are ₹150.

Do not worry! Your money is safe. It would be either credited to us or back to you.

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at support.peacoski@gmail.com with your transaction details along with your name and email ID that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

All Products bought from our website are covered under our Return Policy and are returnable. You just need to email us within 48 hours of product delivery so we can process the return request.

We offer returns to our customers for all our products. The only condition is that you need to email us on returns.peacoski@gmail.com within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

In all cases you are responsible for sending the product back to us in its proper condition.

Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of ₹200/-. This cost depends on many factors and will be confirmed on email of your return request.

We give refunds only in the form of Coupon Credit. The coupon value depends upon the value of your product returned.

We deduct ₹125/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order. 

Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. Also, you can only apply one single coupon code at a time while placing a new order using a Refund Coupon Code. It is recommended to use the code to its fullest value to avoid expiration of your unutilized amount.

We initiate refund once the returned product has reached us in their proper condition along with the tags.

You will be receiving your refund-coupon-code (RCC) within 48 hours of return received at our warehouse. 

We consider all exchanges as returns itself and hence the same policy applies. You have to follow the same process for exchanges as well.

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.

In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges.

As per RBI Guidelines, we do not offer refunds in form of bank account transfers. All refunds are primarily in the form of Refund Coupon Codes (RCC). Only in special requests of customers who have a placed a prepaid order, and wish to cancel the order before it is shipped, the refund is processed into their original mode of payment after relevant deductions.

You will be charged 5% of the transaction value as payment gateway charges when we initiate refunds to your original payment source in such cases. For e.g. If you paid ₹1000 for your purchase, and you want a refund before shipping takes place, you will be given:

5% of 1000 = 50 i.e., ₹1000 – 50 = ₹950.

We do free shipping for orders with a minimum order value of Rs 500/- When a coupon code is applied, and if the value of the product goes below Rs 500, the product automatically becomes ineligible for free shipping, hence you have to pay for the shipping in such cases.

The other alternative is to increase your cart value to above Rs 500 even though the code is applied and then you can again avail free shipping. 

We take a lot of pride in saying that we design our own products and manufacture them ourselves, hence we are able to give the best quality possible at the most affordable prices. All our products go through‘3-Level-Quality-Check’before they are carefully packed for delivery to our customers.

These are high quality jewels, the shine and the colour will not fade in regular use.

As this is fashion jewellery, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewellery for a very long time if basic care is taken, like minimum contact with soap, water and perfume to ensure its longevity. Also, always put the product back into its packaging after use.

Our products are not expensive, actually there are many "Qualities" in our products that are mentioned below which make them feel expensive:

1. Our quality is the most superlative, the best in the industry.
2. We have an extensive research team which follows latest fashion trends, develops them and brings them to the market super quick, to make you look trendy.
3. We offer a wide variety of colours in every design which you gives a lot of options to match or contrast our jewelry with your clothes.
4. All our products are covered under our generous returns policy whereas most other brands do not even offer returns.
5. The material we use for all our jewellery is irritation free and light weight still maintaining the solidity of the item.
6. We offer personalised and best service possible and continue on improving it.

You may also check our ratings on google and compare. We also suggest you read a few reviews to see what our customers have to say.

Lastly we are no small manufacturers, wholesellers or retailers, we are a brand which stands for quality, trends and variety.

We are an online store only and sell only through our website www.peacoski.com We do not have any branches, sub stores, agents or physical stores.

Yes, we have a policy of "Get what you see". All our products are shot under natural lighting in our in-house studio to give you the best and right product images. We also show you most of our products on our models to give you a full essence of how the product look like when it's worn. Also, all the details of the product are mentioned in the Description Section of every product page.