Terms of Service

OVERVIEW
This website is operated by Peacoski Precious Crafts OPC Private Limited. Throughout the site, the terms “we”, “us” and “our” refer to Peacoski Precious Crafts OPC Private Limited. Peacoski offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Peacoski, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Peacoski and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

This Agreement, and any Terms of Service, policies, or additional agreements forming part of it, shall be governed by and construed in accordance with the laws of India.

The parties irrevocably agree that only the courts of New Delhi, India, shall have exclusive jurisdiction to entertain and adjudicate any dispute, claim, action, or proceeding arising out of or in connection with the use of this website, the services, or any transaction carried out through it. No other court or jurisdiction shall have authority, even if the user accesses the website from outside New Delhi.

In the event of any claim, dispute, or legal proceeding initiated by the user against Peacoski Jewels (or its owners, employees, affiliates, or representatives), the user agrees that all legal costs, attorney fees, and expenses incurred by Peacoski Jewels in defending such claims shall be fully recoverable from the user if Peacoski Jewels is not found at fault by the court.

The user further agrees to cooperate in all legal proceedings and comply with all notices and directions issued under applicable Indian laws.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at peacoski7@gmail.com.
Our contact information is posted below:
PEACOSKI PRECIOUS CRAFTS OPC PRIVATE LIMITED
peacoski7@gmail.com
83 New Rajdhani Enclave, 110092 DL, India
+91 9811677166
GSTIN: 07AAICK3649N1ZY

SHIPPING AND DELIVERY

Metro Cities (Mumbai, Delhi, Bangalore, Kolkata, etc.): 2-3 Days*

Tier 2 Cities: 3-4 Days*

Rest of India: 4-6 Days*

Express Delivery: 48-72 Hours* (Wherever Applicable - No guarantee)

As soon as the order is shipped from our warehouse, you will receive an email with your tracking number and an active link to track it live. We urge you to enter your email id while placing the order to get all updates related to your order.

Once your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

Do not worry! Every order is attempted thrice for delivery before it returns to our warehouse. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary.

Any prepaid orders which are undelivered, will be reshipped at an additonal shipping cost of ₹125 (to be borne by the customer) and if the order is cancelled by the customer, a refund coupon code will be issued post deduction of 'to&fro' shipping charges of ₹250.

We have tied up with various reputed logistics providers like Delhivery Pvt. Ltd, Ecom Express, Xpressbees, etc. for shipping within India.

PAYMENTS & CHARGES

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹125. For order value below ₹500, COD shipping charges are ₹150.

Do not worry! Your money is safe. It would be either credited to us or back to you.

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at support.peacoski@gmail.com with your transaction details along with your name and email ID that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

RETURNS AND EXCHANGES

All Products bought from our website are covered under our Return Policy and are returnable. You just need to email us within 48 hours of product delivery so we can process the return request.

We offer returns to our customers for all our products. The only condition is that you need to email us on returns.peacoski@gmail.com within 48 hours of product delivery so we can process the return request.

Do, share the photos and tags of the Product(s) you wish to return, along with the reason for return. Our team will reply back to you with the return process on your email within 48 hours.

Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself.

In all cases you are responsible for sending the product back to us in its proper condition.

Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of ₹200/-. This cost depends on many factors and will be confirmed on email of your return request.

We give refunds only in the form of Coupon Credit. The coupon value depends upon the value of your product returned.

We deduct ₹125/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order.

Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. Also, you can only apply one single coupon code at a time while placing a new order using a Refund Coupon Code. It is recommended to use the code to its fullest value to avoid expiration of your unutilized amount.

We initiate refund once the returned product has reached us in their proper condition along with the tags.

You will be receiving your refund-coupon-code (RCC) within 48 hours of return received at our warehouse.

We consider all exchanges as returns itself and hence the same policy applies. You have to follow the same process for exchanges as well.

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

For COD orders, we will call you for order confirmation before shipping.

Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.

In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges.

As per RBI Guidelines, we do not offer refunds in form of bank account transfers. All refunds are primarily in the form of Refund Coupon Codes (RCC). Only in special requests of customers who have a placed a prepaid order, and wish to cancel the order before it is shipped, the refund is processed into their original mode of payment after relevant deductions.

You will be charged 5% of the transaction value as payment gateway charges when we initiate refunds to your original payment source in such cases. For e.g. If you paid ₹1000 for your purchase, and you want a refund before shipping takes place, you will be given:

5% of 1000 = 50 i.e., ₹1000 – 50 = ₹950.

We do free shipping for orders with a minimum order value of Rs 500/- When a coupon code is applied, and if the value of the product goes below Rs 500, the product automatically becomes ineligible for free shipping, hence you have to pay for the shipping in such cases.

The other alternative is to increase your cart value to above Rs 500 even though the code is applied and then you can again avail free shipping.

PRODUCTS & PACKAGING

We take a lot of pride in saying that we design our own products and manufacture them ourselves, hence we are able to give the best quality possible at the most affordable prices. All our products go through‘3-Level-Quality-Check’before they are carefully packed for delivery to our customers.

These are high quality jewels, the shine and the colour will not fade in regular use.

As this is fashion jewellery, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewellery for a very long time if basic care is taken, like minimum contact with soap, water and perfume to ensure its longevity. Also, always put the product back into its packaging after use.

Our products are not expensive, actually there are many "Qualities" in our products that are mentioned below which make them feel expensive:

1. Our quality is the most superlative, the best in the industry.
2. We have an extensive research team which follows latest fashion trends, develops them and brings them to the market super quick, to make you look trendy.
3. We offer a wide variety of colours in every design which you gives a lot of options to match or contrast our jewelry with your clothes.
4. All our products are covered under our generous returns policy whereas most other brands do not even offer returns.
5. The material we use for all our jewellery is irritation free and light weight still maintaining the solidity of the item.
6. We offer personalised and best service possible and continue on improving it.

You may also check our ratings on google and compare. We also suggest you read a few reviews to see what our customers have to say.

Lastly we are no small manufacturers, wholesellers or retailers, we are a brand which stands for quality, trends and variety.

We are an online store only and sell only through our website www.peacoski.com We do not have any branches, sub stores, agents or physical stores.

Yes, we have a policy of "Get what you see". All our products are shot under natural lighting in our in-house studio to give you the best and right product images. We also show you most of our products on our models to give you a full essence of how the product look like when it's worn. Also, all the details of the product are mentioned in the Description Section of every product page.